Sales and shipping policy
Terms and Conditions
Please read store policy before placing your order!
The Adwa webshop:
adwashop.com is an authorized online distributor and on-line store, for Water Testing / Analyzing Instruments and maintenance equipment.
e-mail:
phone: +36 62 317 882.
The operation of adwashop.com is supported by the manufacturer:
Adwa Hungary Kft.
Address: 6726 Szeged, Hungary, Alsó-kikötő sor 11.C
VAT#: HU 14655737
Reg#: 06-09013616
Due to the high volume of calls we may not be able to return all calls, please send us an email for a faster response. If you will find any problem with the order or have special request, please send an e-mail.
ORDERS: We accept online orders only, no phone orders or local pickups will be accepted!
Your completed order request will be confirmed by an e-mail. Please pay attention to give your right e-mail address.
LANGUAGE: With placing your order, you have to accept that adwashop.com supply the ordered products with documents (so the instruction manuals) written in English language.
PAYMENTS
* We accept orders online only, no phone orders.
* Please make your online order carefully filling out all relevant data fields. Successfully filled online order will present you the exact value to be paid.
* Your completed order request will be confirmed by an e-mail, by e-mail you will receive a Proforma Invoice (PI), according to it you can make the payment.
* Details about payment options you can read on the following page: Payment options
* Intermediate bank charges (if any) have to be paid by the buyer.
* Currency of the payment: in HUF or in EURO - you can choose it in the online order.
* EURO-HUF rate is always the actual MNB (Magyar Nemzeti Bank) rate.
CUSTOMS TAXES:
* The buyer is responsible for customs import tax (outisde the EU). We do not mark the package as "Gift".
VAT:
* For the EU countries (except Hungary) if you are company with EU conform VAT number and indicate it exactly in your online data, you will be not charged with VAT.
* In the case of export, you are free of VAT charge outside the EU.
* Otherwise, the VAT used in the shopper’s country is applied - and will be automatically charged by the online order.
SHIPPING INFORMATION:
* In stock items will be shipped within 1-3 days, backordered items will be shipped within 3 weeks. If the item is not on stock and delivery is not possible within 3 days, the buyer will be informed about that by e-mail. In this case the buyer can cancel the order.
* We ship the goods after we received the full amount to our bank account or to our PayPal account indicated by the proforma invoice sent to you earlier.
* Shipping is with parcel services Hungarian Post, GLS, FedEx or UPS.
**SHIPPING and HANDLING FEES:
Shipping is NOT Free.
Fully filled online order will give you the full value, including all charges plus the shipping and handling fees too.
Return/Exchange/Cancellation Policies:
* Any Package returned without an assigned RGA (Returned Goods Authorization) number clearly marked on the outside of the delivery package will be refused, Adwa shop will not responsible for its return. Please email us for the RGA number before you send your return package.
You may return the item back in brand new condition, unopened, untested and in the original box for a refund (or an exchange for the same item) within EIGHT (8) days after the delivery date (please check out the none-returnable items listed below). Please include all original packaging material and a copy of the invoice and packing slip. The buyer is responsible for the return shipping fee.
We will check all returned items for physical damage/misuse/missing parts and then send the refund/replacement accordingly. Refunds will be issued less the amount of shipping paid and any processing fees (- 8 EUR minimum). A 25% Restocking Fee will be charged for new items returned. We check each new item returned carefully before we put it back in stock.
A 25% Cancellation Fee will be charged for all cancellations of drop shipped/special ordered items.
NO EXCHANGES for different items will be allowed. The buyer will need to buy new items due to sales and tax records.
Warranty:
Adwa warrants the product to be free of defects in material and workmanship as stated in the operating manual. If repair or adjustment is necessary and has not been the result of abuse, misuse or improper handling within the warranty period, please contact Adwashop for the RGA (Return Goods Authorization) number to put on the outside of your package. (Please be sure you declare the unit as broken/defective at EURO 1.00 value). Warranted service will be made without charge.
The meter is warranted for a period of 2 years, while probes are warranted for 6 months. The warranty period commences from the original date of sale. Warranty is only valid when the product is used under normal conditions and in accordance with the instruction manual.
The warranty is void if the instrument is repaired or serviced by unauthorized personnel, not used in accordance to the instructions, or if non-Adwa accessories such as buffer solutions, probes, etc. are used in conjunction with the meter. Adwa will not be held responsible for any accident whether directly or indirectly caused by the use of the instrument.
The buyers are responsible for international shipping/returning/handling fees.
AC VOLTAGES:
The 230V/AC is the default voltage for all items. If you want it with different voltage (where it is possible) please leave a note before completing your order.